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NO.1 Which of the following should be considered when designing measurement systems, methods
and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
A. 1, 3 and 4 only
B. All of the above
C. 2, 3 and 4 only
D. 1, 2 and 3 only
Answer: B
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NO.2 Which statement about the emergency change advisory board (ECAB) is CORRECT
A. The ECAB will be chaired by the IT Director
B. The ECAB will be used for emergency changes where there may not be time to call a full CAB
C. Amongst the duties of the ECAB is the review of completed emergency changes
D. The ECAB considers every high priority request for change (RFC)
Answer: B
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