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NO.1 Which statement about the emergency change advisory board (ECAB) is CORRECT
A. The ECAB will be used for emergency changes where there may not be time to call a full CAB
B. The ECAB will be chaired by the IT Director
C. Amongst the duties of the ECAB is the review of completed emergency changes
D. The ECAB considers every high priority request for change (RFC)
Answer: A
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NO.2 Result in higher volume of successful changes
A. 1 and 3 only
B. None of the above
C. 2. The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition
D. 1 and 2 only
E. 3. Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk
locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
F. 2 and 3 only
Answer: A
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